Thank you for shopping with Shar Cheyennes! Below is everything you need to know about how and when your order ships.
ORDER PROCESSING
Orders are processed within 1–3 business days (excluding weekends and holidays).Once your order ships, you will receive a confirmation email with tracking information.
SHIPPING TIMES
Shipping times vary depending on the item and shipping location. Estimated delivery times are:
- Standard Shipping: 7–15 business days
- Expedited Shipping: 5–10 business days (when available)
Please note that delivery times are estimates, not guarantees, and may vary due to carrier delays, customs processing, or high-demand periods.
SHIPPING COSTSShipping costs are calculated at checkout based on your order and destination.We offer free standard shipping on orders over $75, when applicable.
ORDER TRACKING
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear.
INTERNATIONAL SHIPPING
We currently ship to select international destinations.International delivery times and rates vary by location. Customers are responsible for any customs fees, duties, or import taxes required by their country.
LOST OR DELAYED PACKAGES
If your order appears delayed, please allow extra time for delivery before contacting us.If your package is confirmed lost in transit, contact us within 14 days of the last tracking update, and we will work with you to resolve the issue.
DAMAGED ITEMS
If your order arrives damaged, please contact us within 7 days of delivery at sharcheyennesbrand@gmail.com, including your order number and photos of the issue.
QUESTIONS
For any shipping questions, contact us at
sharcheyennesbrand@gmail.com
or call/text (585)209-0609
We’re happy to help!